Subscription terms

Billing

You are charged at the start of each cycle for the products in your confirmed plan. The amount and the next charge date are always shown in your account before the charge is taken.

Deliveries

You choose your delivery frequency. Each delivery reflects the plan version confirmed at the point the order enters fulfilment.

Changing, pausing and skipping

• You can change your membership level, goals, delivery frequency and address from your account.
• You can pause or skip a delivery until the cut-off, which is 48 hours before the order enters fulfilment.
• Changes that affect safety trigger a fresh assessment and, where required, professional review before they take effect.

Price changes

We will give you at least 30 days' notice of any price change affecting your subscription. You may cancel before the change takes effect.

Cancellation

You can cancel at any time from your account. Cancellation takes effect at the end of the current cycle unless the next order has not yet entered fulfilment, in which case it takes effect immediately. See the returns, refunds and cancellation page for your statutory 14-day right to cancel.

Suspension by us

We may pause fulfilment where a product becomes unavailable, where a safety rule is updated and a reassessment is needed, or where a professional review is outstanding. You will be told the reason and will not be charged for a paused cycle.