Adverse event and product concern reporting
If you feel unwell, stop taking the product first. In an emergency call 999. For urgent advice call NHS 111 or speak to your pharmacist.
Version 1.0 · Last updated 2 August 2026
What to report
- Any suspected side effect or reaction, however minor.
- A product that tastes, smells or looks wrong.
- Damaged, leaking, unsealed or incorrectly labelled packaging.
- An item you did not expect to receive, or a missing item.
- A concern about an instruction or quantity in your plan.
How to report
Email safety@qurencevitality.co.uk, or use the reporting form in your account. Signed-in reports are automatically linked to your plan version, order and the lot supplied.
What to include
- Product name and the lot number printed on the pack.
- What you experienced and when it started.
- How much you had taken and for how long.
- Any medicines or other supplements you were taking.
- Whether you have sought medical advice.
What happens next
Every report is logged immutably and triaged the same working day. A qualified reviewer assesses whether your plan should be suspended or changed, we trace the affected lot, and we contact other customers if the investigation indicates a wider issue.
Reporting to the authorities
We report to the relevant UK authority where we are required to do so. You can also report a suspected reaction independently, and you do not need our permission to do so.