Returns, refunds and cancellation

14-day right to cancel

You may cancel an order within 14 days of receiving it and return unopened, sealed products for a refund. Tell us by email or from your account, and we will confirm the return address.

Opened or unsealed products

For health-protection and hygiene reasons, supplements that have been opened or unsealed cannot be returned unless they are faulty, damaged, incorrectly supplied or subject to a recall.

Faulty, damaged or incorrect items

Contact us within a reasonable time and we will replace the item or refund it. We may ask for a photograph and the lot number printed on the pack so we can trace the affected batch.

Refunds

Refunds are made to your original payment method within 14 days of us receiving the returned goods or of your cancellation, whichever is later.

Subscription cancellation

Cancelling your subscription stops future orders. An order that has already entered fulfilment cannot be cancelled, but it can be returned under the rules above.

Recalls

If a product is recalled we will contact every affected customer directly using lot records, provide clear instructions and refund or replace the product at no cost to you.